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Rotitoo Family Program
Rotitoo Family Program
The Rotitoo Family Program provides a comprehensive range of exclusive benefits and perks that will elevate your luxury shopping experience. The program consists of three services: Bespoke Experiences, Rotitoo Experiences, and Unique Surprises.
As a member of the Rotitoo Family, and a holder of our Rotitoo Family Card, you will have access to complimentary store amenities and services designed to elevate your shopping experience with Rotitoo.
FAMILY PROGRAM BENEFITS
BESPOKE EXPERIENCES
- Personalize your own Rotitoo Bag: Rotitoo’s bespoke program offers clients the liberty to choose the hardware, color, leather type & color, crystal color, and finish of their pieces. This bespoke service encapsulates everything the label holds dear: craftsmanship, exquisite materials, and unique pieces, making the process of personalizing your Rotitoo piece as joyful and authentic as wearing it. This service is available at exclusive commissioned prices and with a high level of craftsmanship.
- Online chat with our VIP stylists.
- Personalized VIP customer care assistance chat.
- Private styling sessions with our celebrity VIP Stylists from Egypt and Lebanon.
UNIQUE SURPRISES
- Personal shoppers (VIP styling): With our stylist service, VIP clients have access to our stylist specialist with expertise from New York’s Saks Fifth Avenue. Through this feature, clients can always have access to professional advice on how to style their daily looks.
- Free shipping.
- Personalized surprises on occasions throughout the year, such as Mother’s Day, Christmas, and New Year’s eve.
- Birthday offers.
- Free repair services.
- Rotitoo Family catalog: A styling catalog will be sent out every season to VIP clients. The catalog will share inspirations to help clients style their Rotitoo pieces. It will also entail creative tips on how to style our eyewear and handbags collections.
- Welcome Kit: Upon joining the Rotitoo Family program, we will be shipping members an exclusive welcome pack along with a personalized welcome note. This package is a gesture of welcoming members on the beautiful journey they are about to embark with the brand.
ROTITOO EXPERIENCES
- Private event invitations: Members of the Rotitoo Family can access top-notch experiential benefits such as exclusive VIP events entry, VIP intimate dinner invitations, premium table/lounge location if relevant.
- Private viewership: Members can view the latest collections, collaborations, and one-time drops at a specified duration, allowing for a chance to get a first look at Rotitoo’s newest collections before the general public.
HOW TO JOIN THE ROTITOO FAMILY
Customers who are eligible will be invited to be a member of the Rotitoo Family and will be a Rotitoo Family Card holder.
STEP ONE: ELIGIBILITY
1- Spend over 100,000 EGP in total purchases from Rotitoo in a 12-month period. 2- Own at least 2 Rotitoo collectible products (Brass Bags). 3- To be eligible to renew your membership, you must purchase from any of the Rotitoo stores or online channels within 12 months (Applies to all product categories under specific monitored transaction values).
STEP TWO: JOINING THE ROTITOO FAMILY
1- A member of our Rotitoo team will be in touch with you when you are near the spend threshold. 2- You will be contacted by our courier delivery services to receive your Rotitoo Family welcome package and your Rotitoo Family card straight at your doorstep.
STEP THREE: ENJOY YOUR EXCLUSIVE BENEFITS
Once you have become a member of the Rotitoo Family, you can enjoy a range of complimentary services, offers, and bespoke privileges.
ROTITOO FAMILY PROGRAM
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